Refund policy

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible:

• Live plants: within 24 hours after the order is marked delivered.
• Miniatures, planters, and other non-live items: within 48 hours after the order is marked delivered.

These timeframes help us investigate delivery issues quickly. If you report an issue later, we will still review it; these timeframes do not limit your rights under applicable law.

Please include your order number and clear photos of the item, the packaging, the shipping label, and the issue. An unboxing video can help, but is not required on its own. Please keep the item and packaging until we respond, and do not send anything back unless we arrange it.

We will acknowledge your report within 48 hours and keep you updated while we review it. If we confirm the issue, we will arrange a replacement or refund to your original payment method, as appropriate. If a replacement is unavailable, we will refund you. We will provide store credit only if you choose it.

To report an issue, email infotheminiroots@gmail.com or WhatsApp us at 7569272780. This policy does not limit any rights or remedies available under applicable law.